Traders of waste paper, scrap metal and soft commodities often see their profit margins destroyed by unforeseen costs arising from logistics errors, underweight loads and quality claims. Many exporters of waste paper budget $2 a ton to cover these costs because they assume there’s nothing they can do.
They’re wrong.
Back office mishaps
An inefficient back-office and poor risk controls are the main causes of profit erosion for traders in secondary raw materials. At the budget stage, the trader might over-estimate the profitability of an order because they don’t have a clear view of what is likely to go wrong on route. Logistical errors can cause trucks getting sent to the wrong places. Clerical mistakes can see documents getting rejected by customs. Invoicing mishaps can mess up accounting. Poor monitoring of suppliers can mean quality claims further down the line.
All of this is avoidable.
Stop the bleed
It starts by getting an active grip on the costs you can control. Accounting errors, compliance mistakes, and logistical failures are the ‘low-hanging fruit’ that cost traders dear but can be dealt with relatively easily by eliminating manual data entry and connecting your enterprise software to shippers and third parties who increasingly provide live data feeds for free.
Poor productivity is the other symptom of a creaky back-office: too many staff getting too little done. The answer to that is automation – which can be done by adopting a modern CTRM software solution.
Get a grip on claims
Quality claims are yet another big cost for waste paper traders who export. These are often considered a fact of life that cannot be avoided. Too often the trader ends up splitting the cost with the supplier, even when the claim itself deserves to be challenged.
It’s true that spurious claims will never disappear entirely, and sometimes need to be resolved through negotiation. But having a disorganised and ‘let-it-slide’ approach to claims both annoys the customer and encourages them to claim for more. In these circumstances a digital claims process and customer portal is needed to deal with customer claims fast while providing you with all the photographic and documentary evidence to rebut unreasonable complaints. Serial offenders get flagged.
Vigilance pays. Vigilance earns respect.
Monitor your suppliers
Another way of reducing claims it so improve your monitoring. If you’re not inspecting your suppliers regularly or keeping track of whether they’re delivering the quantities and quality promised – there’ll be a price to pay further down the line. With proper insights into the data, and a mobile app that makes supplier inspections quick and highly organised, claim costs can be reduced or avoided at source.
Accurate profit estimates improve strategy
Accurate profit estimates matter in the $315b global recyclables trade. If your estimates are consistently accurate, your trading strategy is on track. If not, you’re probably allocating your capital poorly, which is a polite way of saying that you’re wasting your time and money. With proper performance data, however, you can take the guesswork out of profit estimates and get your strategy right.
Modern risk management saves money
Some risks such as wars, pandemics and extreme weather are out of anyone’s control. But a more vigilant, data-driven approach can significantly reduce the costs that can occur unexpectedly over the life of an order – while radically improving back-office productivity.